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Airtel service deactivation message was a technical glitch, company clarifies

HIGHLIGHTS

  • Airtel has issued a clarification on the wrong messages sent to its users.
  • The messages claimed that the outgoing services of the users had been discontinued.
  • It further asked them to recharge their Airtel accounts for continued service.

Airtel sent out SMS messages to some of its users on Friday, wrongly informing them of discontinuation of their outgoing calls. The messages asked the users to recharge their Airtel accounts in order to continue the outgoing services.

The company has now issued a clarification that the messages were sent due to a technical error and that users need not pay heed to them. Airtel further apologised for any inconvenience caused by the glitch.

The technical issue seemingly occurred only in some parts of the country. As Airtel explained in a statement to Gadgets 360, the glitch was observed due to a system error. It sent out messages to only some Airtel customers located within the Delhi circle.

The company said that the message was followed up with a clarification to the individuals, other than the one issued by the operator across its social media accounts.

The original message received by the consumers read: “Your outgoing services have been discontinued. To continue, Click airtel.in/prepaid-recharge or dial *121*51#.”

Of course, the message was enough to perplex anyone having a valid ongoing plan. Some of the users took to Twitter to complain of the issue. Though it is good that the company realised the fault within hours and issued a clarification to the users.

Airtel has been actively focusing on its prepaid plans lately. The company recently announced the discontinuation of its Rs 49 entry-level prepaid recharge plan. The company’s prepaid packs will now start from the Rs 79 Smart Recharge and offer up to four times more outgoing minutes of usage to customers along with double data. Airtel notes that the change is in line with the company’s focus on offering superior connectivity solutions.

The new Airtel plan offers 200MB data with Rs 64 talktime, and is valid for a duration of 28 days. Airtel offers entry-level plans priced under Rs 100 starting from Rs 10. These plans give talktime benefits only and are priced at Rs 10, Rs 20 and Rs 100. Airtel also offers talktime plans priced at Rs 45, Rs 49 and Rs 79. The Rs 49 and Rs 79 plans offer 100 and 200 MB respectively, while the Rs 45 plan has a validity of 28 days and is ideal to keep a plan active.

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