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December 10, 2018
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cloud applications

Contentful raises $33.5M for its headless CMS platform

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Contentful, a Berlin- and San Francisco-based startup that provides content management infrastructure for companies like Spotify, Nike, Lyft and others, today announced that it has raised a $33.5 million Series D funding round led by Sapphire Ventures, with participation from OMERS Ventures and Salesforce Ventures, as well as existing investors General Catalyst, Benchmark, Balderton Capital and Hercules. In total, the company has now raised $78.3 million.

It’s only been less than a year since the company raised its Series C round and as Contentful co-founder and CEO Sascha Konietzke told me, the company didn’t really need to raise right now. “We had just raised our last round about a year ago. We still had plenty of cash in our bank account and we didn’t need to raise as of now,” said Konietzke. “But we saw a lot of economic uncertainty, so we thought it might be a good moment in time to recharge. And at the same time, we already had some interesting conversations ongoing with Sapphire [formeraly SAP Ventures] and Salesforce. So we saw the opportunity to add more funding and also start getting into a tight relationship with both of these players.”

The original plan for Contentful was to focus almost explicitly on mobile. As it turns out, though, the company’s customers also wanted to use the service to handle its web-based applications and these days, Contentful happily supports both. “What we’re seeing is that everything is becoming an application,” he told me. “We started with native mobile application, but even the websites nowadays are often an application.”

In its early days, Contentful also focuses only on developers. Now, however, that’s changing and having these connections to large enterprise players like SAP and Salesforce surely isn’t going to hurt the company as it looks to bring on larger enterprise accounts.

Currently, the company’s focus is very much on Europe and North America, which account for about 80% of its customers. For now, Contentful plans to continue to focus on these regions, though it obviously supports customers anywhere in the world.

Contentful only exists as a hosted platform. As of now, the company doesn’t have any plans for offering a self-hosted version, though Konietzke noted that he does occasionally get requests for this.

What the company is planning to do in the near future, though, is to enable more integrations with existing enterprise tools. “Customers are asking for deeper integrations into their enterprise stack,” Konietzke said. “And that’s what we’re beginning to focus on and where we’re building a lot of capabilities around that.” In addition, support for GraphQL and an expanded rich text editing experience is coming up. The company also recently launched a new editing experience.

News Source = techcrunch.com

Putting the band back together, ExactTarget execs reunite to launch MetaCX

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Scott McCorkle has spent most of his professional career thinking about business to business software and how to improve it for a company’s customers.

The former President of ExactTarget and later chief executive of Salesforce Marketing Cloud has made billions of dollars building products to help support customer service and now he’s back at it again with his latest venture MetaCX.

Alongside Jake Miller, the former chief engineering lead at Salesforce Marketing Cloud and chief technology officer at ExactTarget, and David Duke, the chief customer officer and another ExactTarget alumnus, McCorkle has raised $14 million to build a white-labeled service that offers a toolkit for monitoring, managing and supporting customers as they use new software tools.

If customers are doing the things i want them to be doing through my product. What is it that they want to achieve and why did they buy my product.

“MetaCX sits above any digital product,” McCorkle says. And its software monitors and manages the full spectrum of the customer relationship with that product. “It is API embeddable and we have a full user experience layer.”

For the company’s customers, MetaCX provides a dashboard that includes outcomes, the collaboration, metrics tracked as part of the relationship and all the metrics around that are part of that engagement layer,” says McCorkle.

The first offerings will be launching in the beginning of 2019, but the company has dozens of customers already using its pilot, McCorkle said.

The Indianapolis -based company is one of the latest spinouts from High Alpha Studio, an accelerator and venture capital studio formed by Scott Dorsey, the former chief executive officer of ExactTarget. As one of a crop of venture investment firms and studios cropping up in the Midwest, High Alpha is something of a bellwether for the viability of the venture model in emerging ecosystems. And, from that respect, the success of the MetaCX round speaks volumes. Especially since the round was led by the Los Angeles-based venture firm Upfront Ventures.

“Our founding team includes world-class engineers, designers and architects who have been building billion-dollar SaaS products for two decades,” said McCorkle, in a statement. “We understand that enterprises often struggle to achieve the business outcomes they expect from SaaS, and the renewal process for SaaS suppliers is often an ambiguous guessing game. Our industry is shifting from a subscription economy to a performance economy, where suppliers and buyers of digital products need to transparently collaborate to achieve outcomes.”

As a result of the investment, Upfront partner Kobie Fuller will be taking a seat on the MetaCX board of directors alongside McCorkle and Dorsey.

“The MetaCX team is building a truly disruptive platform that will inject data-driven transparency, commitment and accountability against promised outcomes between SaaS buyers and vendors,” said Fuller, in a statement. “Having been on the journey with much of this team while shaping the martech industry with ExactTarget, I’m incredibly excited to partner again in building another category-defining business with Scott and his team in Indianapolis.”

 

News Source = techcrunch.com

Workato raises $25M for its integration platform

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Workato, a startup that offers an integration and automation platform for businesses that competes with the likes of MuleSoft, SnapLogic and Microsoft’s Logic Apps, today announced that it has raised a $25 million Series B funding round from Battery Ventures, Storm Ventures, ServiceNow and Workday Ventures. Combined with its previous rounds, the company has now received investments from some of the largest SaaS players, including Salesforce, which participated in an earlier round.

At its core, Workato’s service isn’t that different from other integration services (you can think of them as IFTTT for the enterprise) in that it helps you to connect disparate systems and services, set up triggers to kick of certain actions (if somebody signs a contract on Docusign, send a message to Slack and create an invoice). Like its competitors, it connects to virtually any SaaS tool that a company would use, no matter whether that’s Marketo and Salesforce, or Slack and Twitter. And like some of its competitors, all of this can be done with a drag-and-drop interface.

What’s different, Workato founder and CEO Vijay Tella tells me, is that the service was built for business users, not IT admins. “Other enterprise integration platforms require people who are technical to build and manage them,” he said. “With the explosion in SaaS with lines of business buying them – the IT team gets backlogged with the various integration needs. Further, they are not able to handle all the workflow automation needs that businesses require to streamline and innovate on the operations.”

Battery Ventures’ general partner Neeraj Agrawal also echoed this. “As we’ve all seen, the number of SaaS applications run by companies is growing at a very rapid clip,” he said. “This has created a huge need to engage team members with less technical skill-sets in integrating all these applications. These types of users are closer to the actual business workflows that are ripe for automation, and we found Workato’s ability to empower everyday business users super compelling.”

Tella also stressed that Workato makes extensive use of AI/ML to make building integrations and automations easier. The company calls this Recipe Q. ” Leveraging the tens of billions of events processed, hundreds of millions of metadata elements inspected, and hundreds of thousands of automations that people have built on our platform – we leverage ML to guide users to build the most effective integration/automation by recommending next steps as they build these automations,” he explained. “It recommends the next set of actions to take, fields to map, auto-validates mappings, etc. The great thing with this is that as people build more automations – it learns from them and continues to make the automation smarter.”

The AI/ML system also handles errors and offers features like sentiment analysis to analyze emails and detect their intent, with the ability to route them depending on the results of that analysis.

As part of today’s announcement, the company is also launching a new AI-enabled feature: Automation Editions for sales, marketing and HR (with editions for finance and support coming in the future). The idea here is to give those departments a kit with pre-built workflows that helps them to get started with the service without having to bring in IT.

News Source = techcrunch.com

How to download your data from Apple

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Good news! Apple now allows U.S. customers to download a copy of their data, months after rolling out the feature to EU customers.

But don’t be disappointed when you get your download and find there’s almost nothing in there. Earlier this year when I requested my own data (before the portal feature rolled out), Apple sent me a dozen spreadsheets with my purchase and order history, a few iCloud logs, and some of my account information. The data will date back to when you opened your account, but may not include recent data if Apple has no reason to retain it.

But because most Apple data is stored on your devices, it can’t turn over what it doesn’t have. And any data it collects from Apple News, Maps and Siri is anonymous and can’t attribute to individual users.

Apple has a short support page explaining the kind of data it will send back to you.

If you’re curious — here’s how you get your data.

1. Go to Apple’s privacy portal

You need to log in to privacy.apple.com with your Apple ID and password, and enter your two-factor authentication code if you have it set-up.

2. Request a copy of your data

From here, tap on “Obtain a copy of your data” and select the data that you would like to download — or hit “select all.” You will also have the option of splitting the download into smaller portions.

Apple’s privacy portal. (Image: TechCrunch)

3. Go through the account verification steps

Apple will verify that you’re the account holder, and may ask you for several bits of information. Once the data is ready to download, you’ll get a notification that it’s available for download, and you’ll have two weeks to download the .zip file.

If the “obtain your data” option isn’t immediately available, it may still take time to roll out to all customers.

News Source = techcrunch.com

Google expands its identity management portfolio for businesses and developers

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Over the course of the last year, Google has launched a number of services that bring to other companies the same BeyondCorp model for managing access to a company’s apps and data without a VPN that it uses internally. Google’s flagship product for this is Cloud Identity, which is essentially Google’s BeyondCorp, but packaged for other businesses.

Today, at its Cloud Next event in London, it’s expanding this portfolio of Cloud Identity services with three new products and features that enable developers to adopt this way of thinking about identity and access for their own apps and that make it easier for enterprises to adopt Cloud Identity and make it work with their existing solutions.

The highlight of today’s announcements, though, is Cloud Identity for Customers and Partners, which is now in beta. While Cloud Identity is very much meant for employees at a larger company, this new product allows developers to build into their own applications the same kind of identity and access management services.

“Cloud Identity is how we protect our employees and you protect your workforce,” Karthik Lakshminarayanan, Google’s product management director for Cloud Identity, said in a press briefing ahead of the announcement. “But what we’re increasingly finding is that developers are building applications and are also having to deal with identity and access management. So if you’re building an application, you might be thinking about accepting usernames and passwords, or you might be thinking about accepting social media as an authentication mechanism.”

This new service allows developers to build in multiple ways of authenticating the user, including through email and password, Twitter, Facebook, their phones, SAML, OIDC and others. Google then handles all of that authentication work. Google will offer both client-side (web, iOS and Android) and server-side SDKs (with support for Node.ja, Java, Python and other languages).

“They no longer have to worry about getting hacked and their passwords and their user credentials getting compromised,” added Lakshminarayanan, “They can now leave that to Google and the exact same scale that we have, the security that we have, the reliability that we have — that we are using to protect employees in the cloud — can now be used to protect that developer’s applications.”

In addition to Cloud Identity for Customers and Partners, Google is also launching a new feature for the existing Cloud Identity service, which brings support for traditional LDAP-based applications and IT services like VPNs to Cloud Identity. This feature is, in many ways, an acknowledgment that most enterprises can’t simply turn on a new security paradigm like BeyondCorp/Cloud Identity. With support for secure LDAP, these companies can still make it easy for their employees to connect to these legacy applications while still using Cloud Identity.

“As much as Google loves the cloud, a mantra that Google has is ‘let’s meet customers where they are.’ We know that customers are embracing the cloud, but we also know that they have a massive, massive footprint of traditional applications,” Lakshminarayanan explained. He noted that most enterprises today run two solutions: one that provides access to their on-premise applications and another that provides the same services for their cloud applications. Cloud Identity now natively supports access to many of these legacy applications, including Aruba Networks (HPE), Itopia, JAMF, Jenkins (Cloudbees), OpenVPN, Papercut, pfSense (Netgate), Puppet, Sophos and Splunk. Indeed, as Google notes, virtually any application that supports LDAP over SSL can work with this new service.

Finally, the third new feature Google is launching today is context-aware access for those enterprises that already use its Cloud Identity-Aware Proxy (yes, those names are all a mouthful). The idea here is to help enterprises provide access to cloud resources based on the identity of the user and the context of the request — all without using a VPN. That’s pretty much the promise of BeyondCorp in a nutshell, and this implementation, which is now in beta, allows businesses to manage access based on the user’s identity and a device’s location and its security status, for example. Using this new service, IT managers could restrict access to one of their apps to users in a specific country, for example.

 

News Source = techcrunch.com

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