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December 10, 2018
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Facebook Live

FB QVC? Facebook tries Live video shopping

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Want to run your own home shopping network? Facebook is now testing a Live video feature for merchants that lets them demo and describe their items for viewers. Customers can screenshot something they want to buy and use Messenger to send it to the seller, who can then request payment right through the chat app.

Facebook confirms the new shopping feature is currently in testing with a limited set of Pages in Thailand, which has been a testbed for shopping features. The option was first spotted by social media and reputation manager Jeff Higgins, and re-shared by Matt Navarra and Social Media Today. But now Facebook is confirming the test’s existence and providing additional details.

The company tells me it had heard feedback from the community in Thailand that Live video helped sellers demonstrate how items could be used or worn, and provided richer understanding than just using photos. Users also told Facebook that Live’s interactivity let customers instantly ask questions and get answers about product specifications and details. Facebook has looked to Thailand to test new commerce experiences like home rentals in Marketplace, as the country’s citizens were quick to prove how Facebook Groups could be used for peer-to-peer shopping. “Thailand is one of our most active Marketplace communities” says Mayank Yadav, Facebook Product Manager for Marketplace.

Now it’s running the Live shopping test, which allows Pages to notify fans that they’re going broadcasting to “showcase products and connect with your customers”. Merchants can take reservations and request payments through Messenger.  Facebook tells me it doesn’t currently have plans to add new partners or expand the feature. But some sellers without access are being invited to join a waitlist for the feature. It also says it’s working closely with its test partners to gather feedback and iterate on the live video shopping experience, which would seem to indicate it’s interested in opening the feature more widely if it performs well.

Facebook doesn’t take a cut of payments through Messenger, but the feature could still help earn the company money at a time when it’s seeking revenue streams beyond News Feed ads as it runs out of space their, Stories take over as the top media form, and user growth plateaus. Hooking people on video viewing helps Facebook show lucrative video ads. The more that Facebook can train users to buy and sell things on its app, the better the conversion rates will be for businesses, and the more they’ll be willing to spend on ads. Facebook could also convince sellers who broadcast Live to buy its new Marketplace ad units to promote their wares. And Facebook is happy to snatch any use case from the rest of the internet, whether it’s long-form video viewing or job applications or shopping to boost time on site and subsequent ad views.

Increasingly, Facebook is setting its sights on Craigslist, Etsy, and eBay. Those commerce platforms have failed to keep up with new technologies like video and lack the trust generated by Facebook’s real name policy and social graph. A few years ago, selling something online meant typing up a generic description and maybe uploading a photo. Soon it could mean starring in your own infomercial.

[Postcript: And a Facebook home shopping network could work perfectly on its new countertop smart display Portal.]

News Source = techcrunch.com

Facebook mistakenly deleted some people’s Live videos

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This time instead of exposing users’ data, a Facebook bug erased it. A previously undisclosed Facebook glitch caused it to delete some users’ Live videos if they tried to post them to their Story and the News Feed after finishing their broadcast. Facebook wouldn’t say how many users or livestreams were impacted, but told the bug was intermittent and affected a minority of all Live videos. It’s since patched the bug and restored some of the videos, but is notifying some users with an apology that their Live videos have been deleted permanently.

The bug raises the question of whether Facebook is a reliable place to share and store our memories and important moments. In March, Facebook COO Sheryl Sandberg told congress regarding the Cambridge Analytica scandal that “We have a responsibility to protect your data – and if we can’t, then we don’t deserve to serve you.” Between that misappropriation of user biographical data, the recent breach that let hackers steal the access tokens that would let them take over 50 million Facebook accounts, wrongful changes to users’ default sharing privacy settings, and now this, some users may conclude Facebook in fact no longer deserves to serve them.

Facebook user Tommy Gabriel Sparandera provided TechCrunch with this screenshot showing the apology note from Facebook on his profile. It reads “Information About Your Live Videos: Due to a technical issue, one or more of your live videos may have been deleted from your timeline and couldn’t be restored. We understand how important your live videos can be and apologize that this happened.”

When TechCrunch asked Facebook about the issue, it confirmed the problem and provided this statement: ““We recently discovered a technical issue that removed live videos from some people’s Facebook Timelines. We have resolved this issue and restored many of these videos to people’s Timelines. People whose videos we were unable to restore will get a notification on Facebook. We know saving memories on Facebook is important to people, and we apologize for this error.”

Facebook made a huge push to own the concept of “going Live” in 2016 with TV commercials, billboards and more designed to overshadow competitors like Twitter’s Periscope. It eventually succeeded, with Periscope’s popularity fading while one in five Facebook videos became Live broadcasts. But in its blitz to win this market, it didn’t build adequate safety and moderation tools. That led to suicides and violence being livestreamed to audiences before Facebook’s content police could take down the videos.

Nowadays, most users don’t go live frequently unless they’re some kind of influencer, public figure, or journalist. When they do see something important transpiring, Facebook has positioned itself as the way to broadcast it. But if users can’t be sure Facebook will properly save those videos, it could persuade them it’s not worth becoming a camera man instead of a participant in life’s most interesting moments.

News Source = techcrunch.com

Live streams of karate and niche sports are terrifying major sports leagues

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Of the 100 most-watched live telecasts in the US in 2005, 14 were sporting events; in 2015, sporting events comprised 93 of the top 100 telecasts. That shift occurred because TV shows are shifting to online or on-demand viewing, and live broadcasts of the biggest sports are the main thing TV networks have left to draw in live audiences. But the need to keep those sports on TV and off streaming services is only accelerating the rate at which young people are tuning into other sports leagues instead.

The rapid adoption of subscription video streaming services like Netflix and Hulu and of social live streams on Facebook, YouTube, and Twitch is enabling massive growth by sports leagues that you won’t normally see on TV. In the streaming era, more sports – and new types of sports like esports – keep thriving while interest in traditional pro leagues like the NFL and MLB declines.

OTT is where the growth is

The central narrative in the global film/TV industry right now is the response of incumbent companies to the growing dominance of Netflix, Amazon, and other streaming (aka “OTT” or over-the-top) services. The incumbents are merging to consolidate ownership of must-have shows onto a smaller number of new OTT services that will each be stronger.

The majority of American households have a Netflix subscription (i.e. access to one of Netflix’s 56M US accounts), another 20M have a Hulu subscription, the number of OTT-only households has tripled in 5 years, and 50% of US internet users use a subscription OTT service at least weekly. Almost one-third (29%) of Americans say they watch more streaming TV than linear TV, and among those age 18-29 it’s 54% (with 29% having cut the cord on linear TV entirely). People, especially young people, want to watch shows on their own time and on any device, and they get more value from a few $8-40 per month subscription platforms than a $100+ per month cable bill.

Meanwhile, social live-streaming platforms that got their start enabling people to either vlog or watch video gaming are expanding to all sorts of live broadcasting: Twitch averaged 1 million viewers at any given point of day in January, and there were 3.5 billion broadcasts over Facebook Live in the first two years after it launched (with 2 billion users viewing at least one).

We’ve hit the pivot point where media is streaming-first. Netflix is now the leading studio in Hollywood, spending $13 billion this year on content. Linear TV viewing is declining: every major cable network (except NBC Sports) has declining viewership and aging viewers. Between 2007 and 2017, the median age of primetime viewers on ABC, CBS, NBC, and Fox went up 8-11 years and are all in the 50s or 60s.

Major pro sporting events are the last bastion of TV networks because the dominant brands are, for the most part, only available live on TV. Beyond those, the only content getting large audiences to tune in simultaneously are a couple Hollywood awards shows and premieres or finales of a couple hit shows (Big Bang Theory and NCIS).

The exclusive broadcast rights to those live sports events – particularly the NFL, NBA, MLB, and top NCAA basketball and football games – are the last defense for major broadcast networks. They are the reason for younger Americans to not cut the cord. ESPN makes $7.6 billion per year in carriage fees from cable companies paying for the right to carry the main ESPN channel (the other ESPN channels add another $1 billion); that number is increasing even as ESPN’s viewership is declining.

Disney (ESPN’s owner) and other leading broadcasters don’t want to let people watch major sporting events online instead (at least not easily or cheaply) because doing so would pull the rug out from under their traditional revenue stream and OTT revenue (subscription + ads) won’t make up for it quickly enough. This problem is only exacerbated by the fact that TV networks are paying record sums for exclusive broadcast rights to top sports leagues out of fear that losing them to a rival could be a nail in their coffin.

This strategy is delaying, not stopping the shift in consumption habits. More and more young people are tuning out (or never tuning in) to the major pro sports on TV, and the median age of their audiences shows that: 64 for the PGA Tour, 58 for NASCAR, 57 for MLB, 52 for NCAA football and men’s basketball, and 50 for the NFL…and all are getting older. (Cable news networks, the other holdouts who are still doing well on live TV face the same situation: the average age of Fox News, MSNBC, and CNN viewers is now 65, 65, and 61 respectively.)

The major pro sports staying on linear TV has expanded the market opening for new sports to fill the open space with young people who mainly consume content online. In fact, a growing marketplace of different sports leagues (including esports) developing their own fanbases is an inevitability of the shift to OTT video as it lowers the barrier to entry to near-zero and let’s geographically dispersed fans unify in one place.

1. Lower barrier to entry for distribution

Lawn bowling is no longer your grandfather’s sports league. Mint Images/Getty Images

Niche sports leagues – or frankly, even big sports leagues that just aren’t at the scale of professional football, baseball, basketball, and hockey – have always had a hard time getting coverage on television. But you can produce and distribute video for an online audience more cheaply than for a television audience.

In fact with Facebook Live and Twitch, you can stream live video for free, and you can share clips across every social channel to attract interest. To launch your own OTT service or partner with an existing one, you don’t need to start with a massive audience from the beginning and you don’t need millions of dollars from sponsors just to break even.

Having signed over 150 new deals this year alone for its 20+ sports verticals (which will stream 2,500 live events in 2018), Austin-based FloSports has established itself as the go-to OTT partner for sports leagues with an established, passionate following that aren’t massive enough to garner regular ESPN-level coverage.

From rugby, track & field, and wrestling to bowling, competitive marching band, and ballroom dance, millions of Americans have participated in these activities in their youth and through clubs as adults but rarely see them on television. In fact, the rare instances when such sports are on TV – like their national championships – the league is usually paying large sums (potentially hundreds of thousands of dollars) for that airtime rather than getting paid by the broadcasters.

FloSports gives a home to the superfans of its partner leagues, with full coverage of the sport and commentary meant for real fans. It produces events in the manner best fit to highlight the action and turns superfans – who generally pay a subscription – into evangelists who recruit friends. There are numerous sports that have millions of participants yet no active, high-quality event coverage; those are underserved markets.

By tapping into this, FloSports properties (like FloWrestling, FloTrack, etc.) have gained hundreds of thousands of subscribers and created a surge of interest in teams like Oklahoma State’s wrestling team, which saw an 144% increase in live stream viewing and 68% growth in event attendance after joining FloWrestling (leading to them to set an all-time attendance record in the university’s basketball arena of 14,059 people). In the first half of 2018, FloSports’ various Instagram accounts collectively received 307M video views, more than the collective accounts of Fox Sports or of all NFL teams (and NFL Network).

2. Going global right away.

Johanne Defay of France at a World Surf League event. Mark Ralston/AFP/Getty Images

The top pro sports leagues have geographically concentrated fan-bases that fit the geographic restrictions of TV broadcasters, which end at a country’s border. Online streaming empowers sports that have large fan bases who aren’t geographically concentrated to aggregate in the digital sphere with enough eyeballs (and paying subscriptions) to drive engagement with the sport’s content through the roof.

Since being acquired in 2015 and renamed World Surf League, the governing body of professional surfing has developed a large global following – with 6.5M Facebook fans and 2.9M Instagram followers – through the launch of live streams and on-demand video on its website and mobile app, plus partnering with third-parties like Bleacher Report’s OTT service B/R Live. Only 20-25% of WSL’s viewers are in the US but since its competitions are streamed direct-to-consumer online, they were able to reach surfers around the world right away. After seeing WSL’s Facebook Live streams garner over 14M viewers in 2017, Facebook paid up to become the exclusive live-stream provider for WSL competitions for two years, beginning this past March.

3. Immediate data on audience engagement.

As with all offline-to-online shifts, OTT video streaming captures dramatically more data on audience demographics and engagement than television does, and it does it in real-time. This makes it easier for emerging sports leagues to partner with advertisers and show immediate ROI on their sponsorships, plus it informs their understanding of how to produce their particular type of sporting event for maximum audience engagement.

Karate Combat is a year-old league that builds off the existing base of karate participants and fans around the world (numbering in the tens of millions) with a new competition format specifically intended for OTT. The league allows full-contact fighting and sets the match in a pit (rather than a traditional fighting ring) for better camera angles. It also replaces the traditional focus on having a big in-person audience (which is expensive) and instead sets the fights in exotic locations (like the fight this coming Thursday night on top of the World Trade Center).

Like many emerging sports leagues, Karate Combat is vertically integrated: the league organizing the competitions is also the one producing and streaming the event coverage over its website, mobile apps, and social channels. This not only means it captures the content-related revenue from subscribers, advertisers, and numerous OTT distribution partners, but it sees every data point about fans’ viewing behavior and their interaction with various dashboards (like biometrics on each fighter) so they can optimize both online and offline aspects of the production.

4. Online means interactive

Jujitsu fighting is now an OTT service. South_agency/Getty Images

Online viewing creates the opportunity for functionality you can’t achieve with linear TV: interactive displays overlayed on or next to live video. Viewers can pull up and click through real-time stats, change camera views, or switch overlays (think the the yellow first-down line in NFL broadcasts or coloring around a hockey puck to help you track it on the ice). Ultimately, a more interactive experience means a more social and more entertaining experience (and the sort of deep engagement advertisers value too).

FloSports’ ju-jitsu live streams (FloGrappling) give subscribers multiple live cameras each covering simultaneous matches on different mats so they can click between them. This is a more personalized experience than passively watching one broadcast on TV and it gets that subscriber actively engaged, with their behavior providing valuable data points for FloSports and their deeper interaction likely more compelling to event sponsors.

The display might also highlight live comments from friends or friends-of-friends in order to draw viewers into a more social experience. Discussion of a specific live stream with others watching it has been a central feature for Twitch and Facebook Live and enables the league or team streaming the event to directly engage with fans around the world.

An exception to the OTT-first strategy may be in sports that are entirely new and have zero existing base of participants or fans. Karate, surfing, and video-gaming all have millions of passionate participants around the world, going back decades. A new league like the 3-year-old Drone Racing League (DRL), which has raised $21M in venture capital to develop the sport of competitive drone racing, has to artificially stimulate the development of a fanbase if it doesn’t want to wait years for grassroots competitions to create a critical mass of fans even for a niche OTT service. It’s unsurprising then that DRL has focused on striking TV deals with ESPN, Sky Sports, ProSiebenSat.1, and others to thrust it in front of large audiences from the start, like a new game show hoping its format will entice enough people to take interest.

Power is in the hands of the league owners

Ari Emanuel, chief executive officer of William Morris Endeavor Entertainment. Jonathan Alcorn/Bloomberg via Getty Images

The best position to be in right now is the owner of a sports league that’s rapidly growing in popularity. The competition for audience by both traditional media companies and tech platforms leaves a long list of distribution partners eager for must-have, exclusive content – especially content like sports events that fans want to want live together – and willing to pay up.

Moreover, vertical integration to control your fans’ content viewing experience and own your relationship with them has never been easier. There are direct subscriptions, advertisers, event sponsors, event tickets, a portfolio of possible OTT distribution deals, and merchandising. The potential revenue streams a league can develop are only more numerous when you add in launching a fantasy sports league – like World Surf League has done – and the recent nationwide legalization of sports betting in the US.

Endeavor, the parent company of Hollywood’s powerful WME-IMG talent agency, seems to have recognized this and is an early mover in the space. It bought two sports leagues that have relied on TV deals and event attendance revenue – UFC for $4B and the smaller but rapidly growing Professional Bull Riders for $100M – and, since they each own their content, launched direct-to-consumer subscription platforms (UFC Fight Pass and PBR Ridepass) for super-fans and cord-cutters. (Endeavor also paid $250M to acquire Neulion, the technology company whose infrastructure powers the OTT services of the UFC, PBR, World Surf League, and dozens of others.)

There’s opportunity for new streaming platforms focused on being the media partner for these emerging sports leagues. Inevitably, the opportunity for bundling will consolidate many of the niche subscriptions onto a small number of leading sports OTT platforms, and that’s a powerful market position for those platforms.

What is unclear is if they can defend themselves as the incumbent media and tech companies come around to this phenomenon and commit billions toward capturing the market. The leading sports broadcasting companies all have OTT offerings and want to make them as compelling to potential subscribers as possible even if they exclude content from the biggest pro sports. A larger company that can afford to spend huge sums on exclusive sports streaming rights (like Disney with ESPN/ABC, Comcast with NBC/Sky Sports, CBS with CBS Sports Network, or Discovery with Eurosport) might opt to buy a company like FloSports as part of their deep dive into the space or they might just aim to outbid them when a league’s contract comes up for renewal.

The hope for an independent OTT platform devoted to emerging sports leagues is they get big enough, fast enough that they can afford to keep winning the rights to emerging leagues as those leagues grow and offers from competitors bid prices up. These dedicated OTT services will likely have to secure long-term – think ten years – streaming rights deals or acquire control of some popular new sports leagues outright to hold their own.

Like online distribution triggered an explosion of digital publishing brands and social influencers for every imaginable niche, the rise of high-quality live streaming and subscription OTT services will allow a lot more sports leagues to build an audience and revenue base substantial enough to thrive. There’s more variety for consumers and resources than ever for those with a rapidly growing league to attract fans worldwide.

News Source = techcrunch.com

Facebook allows videos with copyrighted music, tests Lip Sync Live

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Facebook users will no longer have their uploaded videos with copyrighted background music taken down thanks to a slew of deals with all the major record labels plus many indies.

Facebook is also starting to test a feature designed to steal users from teen sensation app Musically.  Facebook’s new Lip Sync Live lets users pick a popular song to pretend to sing on a Facebook Live broadcast. Hundreds of songs will be available to start, including “Havana” by Camila Cabello, “Welcome to The Jungle” by Guns N Roses, and “God’s Plan” by Drake.

When users upload videos with music with the new rules in effect, they’ll be quickly notified if that song is allowed via the deals and fine to share, or if their video will be muted unless they submit a dispute to the copyright holder who then okays it through Facebook’s Rights Manager tool. Facebook will compensate artists and labels whose music is used, but it wouldn’t disclose the rates or whether they’re calculated by upload or video view.

The launch is separate from the Sound Collection feature Facebook announced in December that only lets users add sound effects or no-name music to their videos. Facebook won’t be offering a tool, at least not yet, that lets users select popular copyrighted music to add to their videos — a feature TechCrunch has been calling for and that was recently prototyped for Instagram.

That’s unfortunate, as most users don’t have the editing tools to add music before uploading a video, especially not from their phone. But at least if there’s a song playing on a stereo in the background, users won’t get their videos blocked like before. Luckily, Facebook says in the coming months it plans to “start testing options for adding the music you love to Facebook Stories.” That could use the same design as the Instagram feature we reported.

Instagram’s unlaunched music stickers prototype lets users add popular songs to their Stories.

Today’s announcement is a big step in right direction for Facebook as it seeks ways to encourage original sharing. A shaky, off-the-cuff video from a friend can be tough to watch in the feed, particularly if it’s longer than the 15 second clips people now add to their Stories. But with the right soundtrack, a boring clip becomes epic, or a nice one becomes truly sentimental. Music-equipped videos could boost watch time and engagement on Facebook without relying on viral pap the company has demoted in service of users’ mental well-being.

Facebook Vs Musically

Facebook has had a tough time keeping teens on its social network, as evidenced by declines in popularity amongst the demographic according Pew’s survey data. Though teens trying to look cool might say they use Facebook less than they actually do, the responses reveal a downward trend for the app amongst the youth.

One app that’s had no problem recruiting them is lip syncing app Musically . It’s rife with concerning, possibly Child Online Protection Act-violating videos of tween girls dancing to risqué pop songs. But the opportunity to perform without necessarily having singing talent and the easy to grasp content prompts have grown the app to 200 million registered and 60 million monthly active users.

Facebook wants to hook those kids as soon as they’re 13 so they become lucrative lifetime users. So Facebook is now testing Lip Sync Live in several markets. Users first go to broadcast Live, select the Lip Sync Live option, select a song, mouth the words while adding filters and effects during the stream, and then can permanently share the resulting video. The Live With feature for co-streaming with a friend lets people duet on their favorite jam. Viewers can tap on titling for the song and artist to follow that musician on Facebook, though I think there should be a way to tap through to hear the song on Spotify, Apple Music, or YouTube Music.

It’s going to be tough for Facebook to suddenly become cool enough for kids to enthusiastically lip sync, especially since it requires going Live which notifies their friends. That plea for attention could make some users too shy to strut their stuff on camera. Lip syncing might work better for static videos where people can be sure they looked good enough before sharing, or within Stories that friends have to actively go watch.

Music is one of the most core ways human share and connect. It’s actually surprising Facebook has stayed at arm’s-length from the record industry for so long.

iLike’s music streaming app was one of the most popular on v1 of Facebook’s platform, but the tech giant moved in a different direction. It also shut down landing tabs in 2012 that bands used to stream music from their Pages with apps like BandPage. And though Spotify got its big break in America through viral distribution in Facebook’s now defunct desktop sidebar ticker, Facebook never made a move to invest in or acquire the startup that’s since gone public.

At least, it’s good to see Facebook concentrating on the social side of music now that it has label deals in place rather than trying to build a Spotify competitor of its own. If it can legally build a way for anyone to add soundtracks to their videos, we might watch a lot more of them. Not only would that acclimate us to more video ads, but it could let friends express a different side of themselves with the emotional power of pop music.

News Source = techcrunch.com

Facebook Live gets new updates to simplify streaming setup for creators

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Facebook is making some updates to its Live video platform which should streamline the process of getting a stream set up and in front of the widest possible audience. The company notes in a blog post that the daily average of Live streams from verified Pages is up 1.5x this year over the past year. In addition to the updates to the Live API, Facebook has also announced that they’re testing a rewind feature for the Live video, something that has previously been unavailable.

Facebook is going to begin allowing Live videos to be “crossposted” to multiple Pages at the same time. That means if an organization or publisher has multiple Pages where a single Facebook Live video could be featured, they’ll be able to send it to all of them live as an original post without having to re-share one sent by the main account manually. The crossposting feature will allow publishers to more easily reach broader audiences without going through a bunch of unnecessary steps. It’s something publishers are already able to do with pre-recorded videos, so porting the feature over to Facebook Live makes a good deal of sense.

Crossposting to multiple accounts as original posts.

Another feature that should make things easier for creators and publishers on the platform is what’s called a persistent stream key. These keys are a part of the streaming setup process and have previously been tied to the each new streaming session.

Now, what has made this really frustrating for users has been coordinating this when their Facebook Live stream has a problem and they have to start a new session, a process which has — in the past — automatically created a new stream key which has then had to be copied and sent over to production teams.

With this new persistent option, these production teams will know the stream key tied to an account in advance and won’t have to worry about coordinating this step in the process should anything go awry.

One particularly exciting (yet exceedingly basic) feature that has been sorely missing from Facebook Live has been the ability to rewind live footage. A clear highlight of the medium is the ability to watch something as it unfolds in real time; consumers being able to immediately look back at things that may have surprised them is a key functionality. It’s been something YouTube live viewers have been able to do for a while that has always felt absent from Facebook.

Facebook Rewind is being tested currently and the company hopes to roll it out for all users soon. Persistent stream keys and crossposting functionality are rolling out today.

News Source = techcrunch.com

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